LYON COUNTY CLASS SPECIFICATION

                                                             DISPATCHER (911)

                                                   DISPATCHER TRAINEE (911)

DEFINITION: Under general supervision, operates 911 dispatch console to receive emergency calls and dispatch emergency personnel; and performs other work as assigned.

DISTINGUISHING CHARACTERISTICS:

Dispatcher Trainee is the trainee level class for individuals without previous 911 dispatch experience.  Employees in this class are assigned to complete a Dispatcher training program and the requirements for NCIC and CJIS certifications and to perform the duties of a Dispatcher (911) under immediate supervision.  Employees in the Trainee class are expected to qualify for promotion to the class of Dispatcher within twelve months of initial appointment.

The class of Dispatcher is distinguished from that of Dispatcher Supervisor in that the employee in the latter class is a first line supervisor responsible for supervision of the 911 center staff and operations.

EXAMPLES OF DUTIES: The duties listed below are examples of the work typically performed by employees in this class.  An employee may not be assigned all duties listed and may be assigned duties which are not listed below.  Marginal duties (shown in italics) are those which are least likely to be essential functions for any single position in this class.

1.                  Answers all non-emergency and emergency calls for assistance.  Interview citizens to determine appropriate public safety response and priority.  Monitor the call to maintain scene control prior to arrival of responding units, and provide pre-arrival instructions when necessary.  Organize, process and disseminate information via two way radio.  Coordinate public safety responses to multiple incidents.  Achieve and maintain certification pursuant to FBI/NCIC and EMD regulations.

2.                  Receives 911 telephone calls; asks questions to solicit information regarding the nature and location of the emergency; provides emergency instructions to callers regarding first aid and other actions to take until emergency response personnel can arrive; determines the priority of response to the call; which emergency response agency, and which unit(s) in the agency to dispatch; dispatches emergency units; relays information to and from emergency response units.

3.                  Responds to radio calls from law enforcement and emergency personnel in the field; performs computer record searches; checks warrant status on field detainees and in custody suspects; confirms and abstracts warrant information and provides information to other agencies and field officers.

4.                  Maintains logs of all calls received and made; operates tape recording equipment.

5.                  Responds to information request; receives verbal and written requests for information; determines location of information and whether information may be provided to requester; provides information to requester in written or verbal form as authorized by policy or supervisor.

6.                  Processes reports and warrants; reviews law enforcement reports to abstract information for statistical reports; enters data into law enforcement information systems relating to wanted persons, stolen property, vehicle registration, stolen vehicles, etc.; sorts, indexes,  and files log records, correspondence, reports and other materials.

7.                  Uses radio to communicate information regarding inmates and staff activities; notifies other agencies when they have warrants on individuals being detained.

QUALIFICATIONS FOR EMPLOYMENT

Knowledge and Ability:

Both Levels

High School Diploma or GED, map reading, typing or keyboarding certificate indicating 45 corrected words per minute.  Superior verbal and written communication skills.  Function under stress.  Ability to work in a fast paced, volatile, low control, high demand environment.  Make independent judgments.  Adapt to different shifts, and work in a closed, non-smoking environment.  Knowledge of techniques for communicating with people in distress; basic computer procedures; record keeping and filing procedures; use of reference books; basic law enforcement terms and radio codes.

Dispatcher Level

Knowledge of questions to ask to determine nature of call and emergency; where to find procedural, reference, and individual information; available resources; geography and jurisdictional boundaries of service area; procedures for operation NCIC, CJIS and related information systems.

Both Levels

Ability to tend to multiple tasks at the same time; speak clearly over telephone and radio; communicate with people in emergencies; communicate with individuals from different backgrounds and with different communicate abilities; use a computer; learn and follow detailed written and verbal procedural directions; select appropriate course of action based upon the information available; evaluate information for consistency; make decisions quickly; keep records of activities; sort and file documents using coding systems; formulate and ask questions to get needed information.